Privacy Notice & Cookies Policy 

Who we are
At The Flying Dutchman, we are committed to maintaining the trust and confidence of our visitors to our website and we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.
This privacy policy contains detailed information on when and why we may collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

TYPES OF DATE COLLECTED

1) Website cookies: 
Our websites use cookies provided by Squarespace to collect information. This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information guide on the type of cookies we may use can be found here

2) Google Analytics:

When someone visits www.flyingdutchmanlondon.com we use a third party service, Google Analytics, to collect standard internet log information and details on visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make any attempt to find out the identities of those visiting our website.

3) Mailing lists:

As part of the registration process for our occasional e-newsletter, we collect personal information being, your name, email, IP address at the moment of signing up. We use this information for the following reasons:

  1. To tell you about stuff you’ve agreed to be informed about, like upcoming events

  2. To check our records are right and to check every now and then that you’re happy and satisfied

  3. To comply with the GDPR requirements to keep tracks of where and when you give us consent to use your personal data

We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Mailchimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information please see Mailchimp’s privacy notice. You can unsubscribe to any of our mailing at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Manuela Codo at hello@flyingdutchmanlondon.com

4) Ticketing data

When you purchase a ticket (or tickets), merchandise, membership or gift voucher(s) on our site, your name, address data, email and contact number will be stored on our web servers hosted by Squarespace. This information is only used to process your relevant order. Squarespace is used only to store the data mentioned in this section, we do grant them access to use the data you provide us for the purpose of marketing.

5) CCTV Recording

CCTV is used for maintaining the security of property and premises and for preventing and investigating crime, it may also be used to monitor staff when carrying out work duties. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with the data subjects themselves and law enforcements authorities.

 

ACCESS TO YOUR PERSONAL INFORMATION

Mailing list and ticketing data are stored indefinitely or until we receive a request for removal.

CCTV is stored for 31 days or longer if needed in an ongoing crime investigation by local authorities.

You are entitled to view, amend or delete the personal information that we hold about you. Please email your request to our data protection officer Manuela Codo at hello@flyingdutchmanlondon.com. Your request will be processed within 30 days.

Please note that access to CCTV recording will only be given upon request of law enforcement authorities. This is because our CCTV record images of a large number of people at the same time and we can’t give individuals access to other people’s recorded imagery without their consent.